Privacy Policy

1. Introduction

This website is operated for NOVA APEX by Hebei Nova New Material Technology Co., Ltd. It presents felt products and polyester fiber acoustic materials and enables prospective customers to contact our Sales Team. The website currently does not provide online payment, membership accounts, user accounts or user login functionality.

2. Information We Collect

When you submit an inquiry or contact us, we may collect your full name, company name, country or region, email address, telephone or WhatsApp number, selected product category, product requirements, sizes, thicknesses, quantities and the details included in your message. We may also receive ordinary technical information processed by our website or service providers, such as submission time, browser information and IP-related data used for security and spam prevention.

3. How We Use Information

We use inquiry information to reply to your request, confirm product specifications, prepare quotations, arrange samples when applicable, communicate about potential or confirmed orders, provide packing and shipping support, prevent misuse of the inquiry service and maintain necessary business records. We do not sell inquiry information to third parties.

4. Inquiry Form and Service Providers

The website inquiry form is processed with assistance from Formspree, a third-party form service provider. Formspree may process submitted information to deliver the inquiry, filter spam and operate its service. Other service providers may assist with website hosting, email delivery or technical operations. Their handling of information is subject to their own terms and privacy practices.

5. Data Retention

We retain inquiry and business communication records for as long as reasonably necessary to respond, follow up on quotations or samples, support order discussions, meet legitimate record-keeping needs and address legal or operational requirements. Retention periods may vary depending on the nature and status of the inquiry.

6. Data Security

We use reasonable administrative and technical measures intended to reduce the risk of unauthorized access, loss, misuse or alteration. However, no internet transmission or storage system can be guaranteed to be completely secure.

7. International Data Processing

NOVA APEX serves international business inquiries. Formspree and other service providers may process or store information in countries or regions outside your own. Data protection rules in those locations may differ from those in your country or region.

8. Your Choices and Rights

Depending on applicable law, you may ask about the information we hold in relation to your inquiry or request correction or deletion. Contact us at sales@nova-apex.com. We may need to verify the request and may retain information where reasonably necessary for legal, security or business record purposes.

9. Third-Party Links

This website includes links to third-party services such as WhatsApp and the NOVA APEX 1688 Store. Their websites, applications and privacy practices are controlled by the relevant third parties, not by this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy when the website, inquiry process or legal requirements change. The effective date shown above identifies the current version. If analytics, advertising or additional cookie-based tools are introduced in the future, this policy will need to be reviewed and updated accordingly.

11. Contact Us

For privacy questions or requests, contact:

Hebei Nova New Material Technology Co., Ltd.
Email: sales@nova-apex.com
Website: www.nova-apex.com